WORKING AT JOHN CULLEN

We have recruited great people across many roles in the last 12 months, including in Design, Marketing, Sales, Customer Service, and Operations, and are always looking to hear from talented people who are passionate about light and would like to be part of our growing, dynamic, and ambitious team. If you’re interested in working at John Cullen Lighting, get in touch with us today by email.

the john cullen team summer party group image

Enjoy working at John Cullen with the many benefits we have to offer:

Your health & wellbeing
– Minimum 22 days holiday rising to 25
– Additional 3 days extra holiday at Christmas time for all
– Cycle to Work scheme
– Free fruit, tea, and coffee
– Free eye tests
– Access to Employee Assistance Programme

Your finances
– Competitive salaries (benchmarked annually)
– Clear above average bonuses based on SMART objectives
– Attractive pension scheme
– Access to Perkbox
– Employee referral scheme

Your career
– clear annual reviews with consideration for personal aspirations
– investment in training to develop your career

Working environment
– Hybrid working arrangements
– Monthly socials
– Annual Summer and Christmas Party
– Recognition for Above & Beyond contributions

Giving back
– Raising money for charities regularly

And
– Employee discount on John Cullen products

See current roles below:-

Current Job Oportunities

Lighting Designer

The Role

  • To work with our clients and project teams to deliver bespoke lighting design layouts from initial client brief, through construction, to project completion for high end luxury properties. 

Key Responsibilities

  • Design lighting layouts for construction (AutoCAD)
  • Develop lighting specifications and control schedules
  • Create inspirational presentations for lighting reports including design approach, aspirational images, renders and sketches
  • Liaise with project design team to coordinate the lighting designs with other packages
  • Present lighting concept and developed design schemes (virtually or in person)
  • Attend or lead design meetings, site visits and site surveys as necessary as part of project work
  • Complete lighting mock ups / tests to verify design intent
  • Liaise with construction team regarding the installation and answer technical queries
  • Carry out commissioning of lighting schemes after installation including during antisocial hours
  • To be fully aware of the latest insights, trends and creative influences in lighting design
  • Demonstrate and advocate the highest creative and technical design skills
  • Be knowledgeable about all design practices, regulations and company products
  • Produce fee proposals based on initial client brief and present to clients
  • Feed back to the JC R&D team on new and existing product development projects
  • Work closely with the John Cullen sales, project coordination and technical teams to deliver end to end success
  • To assist with CPD seminars and Masterclasses

Qualifications

  • Good GCSE’s, especially in English, Maths and creative disciplines
  • Good A-Level’s
  • Degree, or equivalent course, in lighting, architecture or interiors

Experience

  • Min 2 years’ experience in lighting industry with a focus on creative lighting layouts for high end residential or high end hospitality projects
  • Experience in a client facing role with the responsibility for managing projects

Key skills and attributes

  • In depth knowledge of lighting technology – drivers, control protocols, luminaires, CRI/TM-30, binning, CCT etc
  • AutoCAD, Photoshop, Microsoft suite, CRM
  • DIALUX is a benefit but not essential due to the fact that most of our residential projects do not require calculations
  • Can communicate effectively in a luxury environment
  • Can demonstrate ability to present to groups of people comfortably and effectively
  • Commercial and numerate
  • Skilled in retaining detailed technical knowledge
  • Highly organised
  • Excellent communication (written and oral) and interpersonal skills

To Apply

Send your CV and covering letter to Luke Thomas. Applications must include a relevant portfolio of work.

Customer Service Coordinator

Place of Work​    Head Office, Unit 24, Talina Centre, Bagley’s Lane, London

The Role

To deliver superior customer service, with specific focus on handling enquiries, issues and complaints and returns, managing these through to resolution.

Key Responsibilities

  • Deliver the highest level of customer service to John Cullen clients and identify opportunities for improvement
  • Answer all phone calls and emails regarding customer service within agreed time frame
  • Ensure that customer complaints are dealt with in a timely manner according to our policies and procedures
  • Log all Customer Service complaints, analyse and identify trends with recommended actions
  • Keep manager aware of significant issues or concerns identified during routine activities.
  • Follow the warranty procedures for all John Cullen products and liaise with the JCL procurement team and any relevant third-party suppliers.
  • Initiate follow-up phone calls with customers following the resolution of corrective actions
  • Manage customer satisfaction surveys and act on feedback.
  • Assist project coordinators with product support, returns and repair requests
  • Discuss with customers current replacement or alternative products if required
  • Issue minor quotations for products as necessary
  • Manage CRM in SAP

Qualifications

  • GCSEs, with good grades in English and Maths

Experience

  • 3+ years in a customer service role, ideally in the lighting industry
  • Knowledge of customer service in a brand driven environment is preferred.
  • Technical knowledge of faults which occur in electrical or electronic applications

Key skills / attributes 

  • The ability to multi-task and adapt to change
  • Highly organised
  • Excellent English – verbal and written
  • Proactive communicator
  • Excellent telephone manner
  • Proficient knowledge of MS Office (Word, Excel, Outlook, Power Point).
  • Previous use of a CRM or ERP system advantageous (SAP B1).
  • Excellent decision-making skills and abilities to apply information.
  • Reliable, flexible, proactive, team player with high motivation.

To Apply

Send your CV and a covering letter to Chris Painter.

Sales Administrator

Place of Work
UK showroom – 561-563 Kings Road, London

The role 

To support the Sales team in the administration of the department, specifically regarding managing incoming calls and emails and simple order processing.

Key Attributes

• Manage all incoming calls to Sales, determining who they should go to, and ensuring the customer’s expectations are set and is kept informed
• Manage email enquiries (which come into Sales), determining who they should be answered by across the business (Sales, After Sales, Design etc)
• Process simple orders – raising a quote, invoices and take payments
• Be fully aware of the JCL product range and all its unique selling points
• To manage the relationship between us and our local distributor Superlites
• Flexibility to help the sales team with daily tasks

To Apply

Send your CV and covering letter to Alex Phillips

Specification Sales Executive (United Arab Emirates, Dubai based)

Place of Work 

Based in our Dubai Studio, British Design House

The role 

The Specification Sales Executive role is predominantly field-based focusing on the United Arab Emirates design community, generating International project specification sales. This role is to specify and sell our in-house designed LED lighting solutions to luxury markets such as high-end residential, boutique retail and hospitality applications. This role requires demonstrating an ability to understand the specification sales process, knowledge on LED lighting and interior / architectural design. The role will also involve the promotion of our in house Lighting Design and Technical Support services.

Key Attributes

  • Highly organised, commercially focussed, a good communicator, a team-player and set a positive example of behaviour to colleagues.
  • You are expected to have LED lighting industry, lighting design and product knowledge and understand value based specification selling.
  • Have good MS-Office (Word, Excel, and PowerPoint), time keeping and project management skills. Additional software skills such as ERP, CRM and AutoCAD are preferred.
  • The ideal candidate will be able to speak a second language.

Key responsibilities

  • Proactively identify, map and create relationships throughout the United Arab Emirates design community
  • Have JCL products and services specified with key stakeholders including architects, interior designers, landscape designers, consultants, developers and contractors
  • Generate project specification sales leads of new prospective customers through cold calling, networking and face-to-face meetings
  • Generate sales revenue at the best possible sales margin to achieve personal and department targets
  • Create quality quotations / fee proposals and build a solid project pipeline in accordance with your sales target
  • Develop long-term sustainable customer relationships in line with the company business strategy
  • Be fully aware of the JCL Products and Design Services and all its unique selling points
  • Invite customers to our showroom (or travel to them) for product demonstrations or seminars
  • When required deliver external seminars through CPD trainings and assist on JCL Masterclasses
  • Ensure 1st line support to all customers and respond within a reasonable amount of time to all queries
  • To work additional hours as required commensurate with the responsibilities of the role
  • Communicate through personal contact, telephone, email to the highest possible standard in line with the JCL brand image & reputation

To Apply

Send your CV and covering letter to Jamie Rosso

Loading