Frequently asked questions

  • How do I obtain technical or design advice?

    Our Product Pages allow you to click on the thumbnail for further information and notes, there is also a link on that page to our full technical notes in PDF format to download and print. The Effects & Inspiration pages allow you to click through to many products being used in the images.

    Also our Designers at the Showroom (020 7371 5400) would be able to help with any individual product or placement questions and our staff at our Customer Service Centre (020 7371 9000) can assist with any installation or suitability questions you have.

  • Are your products covered by a warranty?

    Our LED products are designed with long lifetime in mind, allowing reliable thermal management. John Cullen Lighting currently offers a standard 2 year warranty on our products.

    Ask about our extended warranty that offers:

    – Products for both interior and exterior usage – up to 5 years

    We now also offer a Service Level Agreement, ‘LuxCare’®, which can cover extended warranties and can include maintenance visits for lighting and controls systems. To find out more about our SLA’s please contact our customer service centre on 020 7371 9000 or email

  • What are your company details?

    John Cullen Lighting
    Registered office: 9 Donnington Park, 85 Birdham Road, Chichester, PO20 7AJ.

    Registered in England no. 2222386
    VAT no. GB 468 9162

    For the office locations and contact details, click here.

  • What are your opening times?

    Customer Service Centre and Technical Advice
    London Office – Opening Hours
    8:30am to 5:30pm Monday to Friday
    (except Bank Holidays)

    Dubai Office – Opening Hours
    8:30am to 17:30pm Sunday to Thursday
    (closed on Bank Holidays weekends)

    Showroom and Design Studio
    London Showroom – Opening Hours
    9:30am to 5:30pm Monday to Friday
    10:00am to 4:00pm Saturday
    (except Bank Holidays)

  • Who do I speak to for sales?

    The Customer Service Centre is open 8:30am to 5.30pm on Monday to Friday for Sales on +44 (0) 20 7371 9000. Alternatively email:

    Our Dubai office is open from 8.30am to 5.30pm Sunday to Thursday on +971 (0) 4 554 0488. Alternatively email: